Map the workflow first
We chart the path from inquiry to shipment, find the most repetitive steps, then decide what to automate first and whether ERP is needed.
ERP & Workflow Automation
Once inquiries arrive, much of the team's time goes into quoting, paperwork, data entry and keeping colleagues in sync. Workflow automation moves those fixed steps through the system while people keep the decisions. ERP depends on your size and business; even without it, there is always a workflow worth automating.
Who it's for
- Companies preparing to streamline order follow-up and the path from inquiry to order
- Teams tired of copy-pasting and recreating the same documents
- Businesses moving data by hand between WhatsApp, email and Chinese office tools
- Companies that tried ERP before and want a more practical approach
What we deliver
Documents generated automatically
Quotations, proforma invoices (PIs) and basic reports generated from your templates; people only check them.
Systems connected
WhatsApp, email, AI customer service, ERP / CRM, Feishu and WeCom, social media and your website stay in sync without manual copying.
Human approval points
Quotes, discounts and orders are approved by people; routine flow is handled by the system.
ERP / CRM when it fits
ERP / CRM set up and data migrated when needed, without forcing the team to change how it works.
Proven in our own business first
The workflow we run every day
The diagram shows how an inquiry actually moves through the system at TIMG's lighting brand: inquiries from the website or social media are handled by AI customer service, turned into structured requirements, filed in the CRM automatically and passed on for quotation — people step in only where judgment is needed.
FAQ
We tried ERP before and nobody used it. What's different?
ERP depends on your size and business; workflow automation is always useful. We start by automating the repetitive paperwork between inquiries and orders, leave decisions to people, and don't force the team to change habits.
Do we have to adopt ERP?
Not necessarily. Many companies get enough from connecting the tools they already use, and add ERP later if volume calls for it.
Can you connect the software we already use?
WhatsApp, email, Feishu, WeCom, mainstream ERP / CRM systems and social platforms can all be connected; we confirm each one during the diagnosis.
What if the automation makes a mistake?
Key steps keep human approval, and each stage goes live and is accepted separately, so it can be rolled back to the previous version.
Related services
Each service works on its own; together they reinforce each other.
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