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Cases

2-minute export overview (Chinese) ↗

A lighting business example: websites and social channels showcase products, multiple sources bring in prospects, a dedicated outreach agent follows up, and custom online support handles enquiries. Qualified prospects reach the sales team, while tailored ERP and automation connect the work that follows.

AI identification and organization↓
H
Human handoffEngage qualified customers

Take over with customer context, requirements and conversation history

→

Feedback and repeat business inform the next customer cycle ↺

Product displays and workflows illustrate the proposed solution. Social examples show the lighting brand’s public profiles and published videos.

Product showcase · Website

Products made clear

Business challenge

Hard to compare products.

Approach

One source, 13 languages.

13 languages · different productsProduct catalog
Modern ceiling light

TIMG LIGHTING

Modern ceiling light

Explore the shape, materials and lighting options before discussing your project.

Product selection
Finish, light source and installation
Project enquiry
Application, quantity and destination
English

Modern ceiling light

Solution framework

Unify product information

  • Organize images, details, uses and options by category in one product catalogue.
  • Multilingual pages and customer support reference the same product source for updates.
  • Unify images, uses and options.
  • Pages and support share product information.

Product information → 13 languages → Product catalogue → Website enquiry

Promotion · Social channels

Put products in view

Business challenge

Posts lack a clear identity.

Approach

Brand profiles, regular posts.

TIMG Lighting’s public YouTube profile: banner, logo, channel introduction and published videos
YouTube · TIMG Lighting

A channel banner, brand introduction, website link and product videos present the lighting business together.

Solution framework

Build a product asset library

  • Group main images, details, illuminated clips and application scenes by product.
  • Link each asset to its category and description so copy has a clear product source.
  • Group images, videos and scenes by product.
  • Link assets to categories and descriptions.

Product assets → Content adaptation → 5 social platforms → Enquiry handoff

Acquisition · AI outreach + support

Qualified leads for sales

Business challenge

Leads and replies are split.

Approach

Find, engage, qualify.

Sources matched to your marketSearch for buyers

Match market, products and buyer role.

Websites
Catalogues
Industry pages
Combine · deduplicate · match
Keep

Indoor lighting seller

Product and channel fit. Find contacts.

Solution framework

Acquire prospects through multiple sources

  • Combine search, LinkedIn, customs records, map data and directories according to target markets and customer types.
  • Merge sources, remove duplicates and verify companies and contacts. Retain the reasons for the match in each profile.
  • Source prospects through search, LinkedIn, customs and maps.
  • Deduplicate and verify companies and contact routes.

Multiple sources → Dedicated outreach agent → Custom online support → Sales takes qualified prospects

Operations · ERP + automation

ERP that fits your work

Business challenge

Generic tools leave gaps.

Approach

Map needs. Tailor ERP.

Built for your business

Needs

InterviewsWorkflowsExceptions

Review quotes, samples, production and delivery.

Automation

  1. Repeated tasks
  2. System gaps
  3. Exception rules

Understand the work before customizing.

Solution framework

Understand business requirements

  • Use interviews, existing documents and typical scenarios to map work from customer contact to delivery and payment.
  • Separate management goals, process gaps and missing capabilities. Define roles, data and priorities, including exceptions.
  • Start with real work, documents and exceptions.
  • Define process gaps, data definitions and priorities.

Analyze needs → Design workflows → Customize ERP → Connect automation

Which part of your business needs connecting?

Start with your product information, acquisition channels and follow-up process to design an approach that fits your team.

Discuss my workflow ↗
TIMG

AI for business

Give answers a source, customer needs an owner, and business handoffs a clear path. We build around real work, with verifiable results your team can use.

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